Due to COVID-19 we are experiencing a significant staff shortage within all carriers. Because of this we ask that you allow an approximately 3 working days on top of our advertised shipping times. We ask for your patience and recommend when placing orders you opt in for express shipping.

If you need to raise an enquiry regarding a recent order, we ask that you check the number of business days since your order was dispatched. For standard shipping we are unable to raise an enquiry until at least 14 days after dispatch.

Given the significant flooding affecting the South-East Queensland and West & South West New South Wales regions the airport, ports, depots, and transport providers are reporting that site conditions, reduced staffing and road closures will significantly affect the movement, retrieval and delivery of cargo. Please allow for greater time for orders delivered within the states of Queensland & New South Wales

We offer FREE shipping on all orders over $99 or Flat-rate shipping of $9.90 on orders under $99.

Express shipping is also available for $14.90

For parcels within Australia...

STANDARD SHIPPING
If you have ordered with standard shipping your parcel is expected to arrive within 5-10 business days

EXPRESS SHIPPING
If you have ordered with express shipping your parcel is expected to arrive within 2-3 business days

Due to Covid-19 outbreaks and states lockdowns we are currently experiencing an increase in delivery delays.

At present delivery times may be greater than our usual 5-10 business days. We ask for your patience during this time. New South Wales orders are heavily affected by these current delays.

We now offer international shipping to New Zealand, United States, Canada, United Kingdom and Selected European Countries (France, Germany, Italy, Netherlands, Norway, Spain, Sweden & Switzerland)

For international shipping we will only offer express delivery. The expected delivery time will vary depending on country. Please see expected delivery times based on country below below.

New Zealand: Estimated delivery in 5-8 business days

United States : Estimated delivery in 7-14 business days
Canada : Estimated delivery in 14-21 business days
United Kingdom : Estimated delivery in 14-25 business days
Europe: Estimated delivery in 14-21 business days

Please note due to covid-19 we are experiencing shipping delays.

Shipping rates will be based on weight and zone of country, shipping rates will be calculated at checkout based on your order.

We currently are unable to ship refill pouches, hand sanitiser, kitchen bench spray or our home fragrance collection internationally. We apologise for any inconvenience caused.

If you wish to cancel your order we advise you contact us urgently, our orders are generally fulfilled promptly after placement. We are unable to cancel orders after they have been fulfilled. Please contact us via hello@alivebody.com.au for any queries regarding cancelation of your order.

al.ive body is not responsible for any mistakes made by customers during checkout. If you wish to make any changes your order we advise you contact us urgently, our orders are generally fulfilled promptly after placement. We are unable to make any changes to orders after they have been fulfilled.

If you wish to make any changes your order inclusive of delivery address, we advise you contact us urgently as our orders are fulfilled promptly after placement.

We will do our best to help change your delivery address but we are unable to make any changes to orders after they have been fulfilled. Please note al.ive body is not responsible for any mistakes made by customers during checkout.

Please allow 1 business day from time of order for your order to be dispatched. Please during Public Holidays, peak sale times, there may be a slight delay in dispatch times.

Tracking and shipping confirmations are processed through our warehouse once the order has been dispatched.  If you have not received your shipping confirmation within 24hrs we ask that you contact us via hello@alivebody.com.au

If you do not think you will be home during standard delivery hours we highly recommend you select authority to leave for your order.  We ask that you give detailed notes, such as how to enter your property or where to leave your item if applicable. As we use courier services to deliver a great deal of our orders, failure to deliver or collect items can result in your order being returned to sender.  Please note al.ive body is not responsible for any costs associated with re-delivery. 

We handle returns and process refunds in accordance with the Australian Consumer Protection legislation. Sorry, but we are unable to accept returned orders for change of mind inclusive of purchases that have been made in error eg) accidentally ordering an item incorrectly. 

For products purchased through an al.ive body stockist, returns must be organised through the place of purchase. Please note returns policy of al.ive body items within these stores is at the discretion of the given stores returns policy.  

We handle returns and process refunds in accordance with the Australian Consumer Protection legislation. Sorry, but we are unable to accept returned orders for change of mind inclusive of purchases that have been made in error eg) accidentally ordering an item incorrectly. 

We handle returns and process refunds in accordance with the Australian Consumer Protection legislation. Sorry, but we are unable to accept returned orders for change of mind inclusive of purchases that have been made in error eg) accidentally ordering an item incorrectly. 

If your order has arrived damaged please contact our customer service team within 7 days of receiving your order to organise a replacement. Please note, to organise a replacement we require images of the damaged items. al.ive body is only responsible for replacing the items that have been damaged during transit, not your entire order.
al.ive body reserves the right to select which outcome either refund or replacement best suits your situation. You will not be responsible for any costs involving the delivery of replacement items.